Privacy Policy

Privacy Policies

 

Last Updated: June 2026

 

Dear Tmr (“we”, “us”, “our”) is a digital platform that provides a service for creating, storing, and sending letters to a recipient at a future date. Our service includes both digital and physical letter delivery, supporting personal reflection and scheduled message delivery in a secure and reliable manner.

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By accessing or using our website and services, you agree to the collection and use of information as described in this Privacy Policy and our Terms and Conditions.

 

1. Information We Collect

We collect only the information necessary to provide our services, including:

  • Sender name

  • Recipient name

  • Email address

  • Mailing address and delivery details

  • Payment information (processed securely by third-party providers)

  • IP address, browser type, and device information

 

2. Letter Content

You are solely responsible for any content you submit, including emotional or personal material. We are not responsible for any emotional impact resulting from the creation, storage, or delivery of your letters.

Our service is not a medical, mental health, or crisis support service and should not be used as a substitute for professional advice or treatment. If you are in distress, please seek help from a qualified professional or emergency services.

We respect the confidentiality of your submissions. Physical letters mailed to us remain sealed and are not opened, read, or reviewed.

By using our services, you agree that letters submitted digitally are stored securely but are not encrypted, and that submission is at your discretion. All content remains the sole property of the sender.

 

3. Purpose of Collection  

We use personal information only as necessary to operate our services, including to:

  • Process orders

  • Store, schedule, and deliver letters

  • Confirm delivery details

  • Send service-related communications

  • Provide customer support

We do not sell, rent, or trade personal information.

 

4. Consent

By using our services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.

By agreeing to our Terms and Conditions, you further consent to the collection, use, and retention of your personal information as required to deliver the services requested. Any use outside this scope will require additional consent where required by law.

You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions.

 

 

5. Sharing of Information

We share only the minimum necessary information with trusted third-party service providers, including:

  • Payment processors

  • Email service providers

  • Shipping and postal services

  • Website hosting providers

All third parties are required to maintain confidentiality and use information only to perform their services.

 

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse.

However, no method of transmission or storage is completely secure. By using our services, you acknowledge and accept this risk.

In the event of a data breach where required by law, we will notify affected individuals and relevant authorities.

 

7. Address Updates

You are responsible for keeping your contact and mailing information up to date during the storage period to ensure successful delivery.

 

8. Retention and Deletion

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including the selected storage and delivery period, or as required by law.

Once your service has been completed, submitted content is no longer actively used or accessed for operational purposes, except where legally required.

If you close your account or request deletion, we will delete or anonymize your personal information and content within a reasonable timeframe, subject to legal, regulatory, or security obligations (including backups).

We may retain limited contact information where permitted by law and with your consent for service updates or marketing communications. You may withdraw marketing consent at any time.

After service completion, we do not use submitted content for any purpose outside this Privacy Policy.

 

9. Access and Correction

You may request access to or correction of your personal information by contacting us at:

info@deartmr.com

We will respond within a reasonable timeframe in accordance with applicable laws.

 

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content and encourage you to review their policies.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

 

12. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, contact us at:

info@deartmr.com